Privacy Policy

At Ibarra Pools, we are committed to protecting the privacy and security of our clients. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and weekly pool care services.

1. Information We Collect

To provide our premium pool cleaning and equipment repair services, we collect:

• Contact Information: Your name, service address, billing address, phone number, and email address.
• Pool & Property Data: Service notes, gate access codes/keys, pool dimensions, equipment specifications, chemical test history, and photos of your pool area taken during service visits.
• Communications: Records of our text messages, calls, emails, and quote requests.

2. How We Use Your Information

We use the collected information to:

• Perform weekly pool maintenance, repairs, and chemical treatments.
• Deliver your photo-documented service reports after every visit.
• Respond to quote requests and coordinate scheduling.
• Process billing and send monthly invoices.
• Improve our website and customer service experience.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We only share information with:

• Service Providers: Software vendors who host our admin portal or process secure payments.
• Legal Compliance: If required to comply with law enforcement requests or protect safety, property, and gate authorization protocols.

4. Data Retention and Security

We retain customer account details, chemical logs, and payment records securely. Gate codes and key storage are managed with strict security protocols. Our admin portal and payment systems utilize modern encryption (SSL) to protect online transfers.

5. Your Rights and Choices

You can request to access, update, or delete your contact profile and historical service records at any time. For safety and billing requirements, active service addresses must retain gate access records.

6. Contact Information

For any questions regarding this Privacy Policy or your personal information, please reach out to us: